Revision Modelle Verkauf/Support Full Support Extended Support 5.0 S (genugate, genucenter), M, L, XL Q2/2026 - Q4/2028* until Q4/2030* until Q4/2033* 4.1 S (genuscreen, genubox) Q2/2026 - Q4/2028* until Q4/2030* until Q4/2033* 4.0 genuline 09/2025 -Q4/2028* until Q4/2030* until 31.12.2030* 4.0 genubox L Q4/2022 - Q2/2028* while stocks last until Q2/2030* until Q2/2033* 4.0 S (genugate, genucenter), M, L, XL (inkl. cTD) Q4/2022 - Q2/2026* until Q2/2028* until Q2/2031* 4.2 vs-diode 06/2026 - Q4/2027* until Q4/2029* until Q4/2032* 4.1 vs-diode 08/2025 - Q2/2026* while stocks last until Q2/2028* until Q2/2031* 4.0 vs-diode 05/2023 - 08/2025 until 08/2027* until 08/2030* 4.0 S (genuscreen,genubox,genucrypt) Q4/2022 - 11/2025 until 11/2027* until 11/2030* 3.1 cyber-diode 10/2025 - Q2/2027* until Q2/2029* until Q2/2032* 3.0 cyber-diode 11/2020 - Q4/2026* while stocks last until Q4/2028* until Q4/2031* 3.0 S, M, L, XL (inkl. cTD) until 01/2025 until Q1/2027* until 12/2028* 3.0 genuscreen 40G VPN until 02/2025 until 18.11.2027* until 18.11.2029* 3.0 Si until 09/2025 (EU) until Q1/2029* until Q2/2032* 3.0 XSo 06/2023 - Q1/2028* until Q1/2030* until Q1/2033* 3.0 XSi 11/2022 - Q1/2028* until Q1/2030* until Q1/2033* 2.1 XS 10/2024 - Q1/2028* until Q1/2030* until Q1/2033* 2.0 XS until 11/2024 until Q4/2026* until Q4/2029* 2.0 XSi until 11/2022 until Q4/2024* until Q4/2027* 2.0 XSo until 09/2024 until Q4/2026* until Q4/2029* genucard 3 until 30.04.2023 until Q4/2023 until 31.12.2027 vs-top / cyber-top until 07.2022 until 12/2025 2.0 S, M, L, XL until 07/2020 until 07/2022 until 31.07.2025 1.0 S, Si until Q1/2020 until Q2/2022 until 30.06.2025 genucard 2 / 2.1 until Q2/2019 until Q3/2021 until 31.12.2024 1.0 M, L until Q4/2017 until Q3/2021 until 31.12.2023 1.0 cyber-diode Si until 03/2020 until 03/2023 until 31.03.2023 * Anticipated date. An official discontinuation announcement including the exact EoL date will follow. Sales/Support: Sales period (generally 2 years for 19 inch hardware and at least 5 years for the XS*) incl. full support - meaning the hardware will be supported by all new releases/patches. Full support: end of sales/ termination of hardware sales, though continuously 2 more years of full support. Extended support: There is one software version compatible with this specific hardware, though it might not necessarily be the most current version. Hardware can receive up to 3 additional years of extended support, resulting in a total of at least up to 5 years after the official end of sales date. Additionally, we provide a currently supported and on top certified version of the software, as well as a currently supported software version with VS-NFD accreditation. These may potentially be three different versions. End of life (EoL): termination of all sales of this specific hardware, NO more software support (releases, patches), update service beyond this date is NOT possible! With every new software release, you may find information regarding currently supported hardware in its corresponding release notes. Even if these specific details aren't listed yet, software releases will support a hardware model as long as they are published within the time period preceding the hardware's EoL. If a hardware model is supported, it can inherently be assumed that all patches related to a specific software release will be applicable to this hardware. After the EoL date though, there will be no more guarantees that patches will be continuously tested on this hardware.

The new version 1.21 of Remote Maintenance App genuReSI is now available in the download section of genubox: FERNWARTUNGS-APP GENURESI 1.21

In case a justifiable claim in accordance with the general contract conditions (AVBs, warranty section) occurs, the following replacement process (RMA) has been implemented. To inform genua about your claim, please contact us via your usual communication channels (email, phone), and disclose the type of data and information listed below: Serial number of your system, printed on the handles mounted at the front of the device, on the label, and/or on the extendable tag located on the front panel containing system information Error description, possibly with indication of affected parts Delivery address for delivery of replacement device Contact person with phone number and email, as a local contact for coordinating the pickup of the defective hardware with the hardware supplier Are the data carriers (hard disks) subject to confidentiality protection policies? Type and quantity of the currently installed network interface cards genua will then verify if the warranty specified in the sales contracts is still valid. Subsequently, our hardware supplier will be informed. If an agreement for NBD (next business day) replacement delivery exists, the supplier will send a replacement device to be delivered on the next day (within the EU), provided that the customer has notified genua accordingly before 12 pm. The customer is required to wrap the defective device in the original packing from the replacement device after replacing it. The supplier will get in touch after 1-2 weeks to organize the pickup. Hardware based on type S and Si will be delivered with a return label enclosed. The customer then has to attach the label to the package and inform the carrier company indicated on it about the upcoming pickup (within two business days). If the defect is limited to power supply units or hard disks accessible via external slot, only the affected component will be replaced.

We would like to inform owners of old electrical and electronic devices that in accordance with applicable current legal provisions all electrical devices have to be disposed of in a manner explicitly separating them from residential waste. The symbol depicted below, which is also printed onto electrical and electronic devices and is representing a crossed out trash can, additionally points out the obligation of separate disposal:

The Remote Maintenance App has been designed for maintainer and operator in a rendezvous setup. Please note that the Remote Maintenance App is downward compatible and therefore, can work with older genubox versions. However, older Remote Maintenance App versions might not be supported correctly by newer genubox versions. For this reason, always use the most current Remote Maintenance App version. This version is DSGVO compliant. Remote Maintenance-App genuReSI 1.21 (32-/64-bit) for Windows DOWNLOAD

genucard Client for Windows has been designed for the use on a laptop with a genucard. Please note that the genucard Client is downward compatible and therefore, can work with older genucard versions. However, older genucard client versions might not be supported correctly by newer genucard versions. For this reason, always use the most current genucard client version.

Plugins können in der Fernwartungs-App ab Version 1.3 unter "Einstellungen -> Erweiterungen" hinzugefügt werden.

The download contains the installation files for all 3 applications of the genusecure Suite.