Welcome to our customerportal

The customer portal kunde.genua.eu offers information, documents and software on our products and forms for support requests and more.

Log in with your user credentials to gain access to all areas.

For questions and feedback concerning the customer portal, you may use the regular support contact options.

Note: Customer portal during migration

We are gradually migrating our customer portal. Some links may still lead to pages on the old customer portal or have not yet been migrated.

Before you contact the support

The following information may help you to contact genua support.

Support periods of the hardware revisions

Information on the procedure for hardware complaints

Return of old equipment in accordance with the Electrical and Electronic Equipment Act