Welcome to our customerportal

The customer portal kunde.genua.eu offers information, documents and software on our products and forms for support requests and more.

Log in with your user credentials to gain access to all areas.

For questions and feedback concerning the customer portal, you may use the regular support contact options.

Before you contact the support

The following information may help you to contact genua support.

Support periods of the hardware revisions

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Information on the procedure for hardware complaints

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Return of old equipment in accordance with the Electrical and Electronic Equipment Act

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